Halo Card Call Center Provides Necessary Information
Telkomsel is Indonesia’s largest provider of the best service, including Halo card call centers. The Services are provided through a variety of means or mediums for the convenience of users. It is hoped that the various obstacles or information needed can be provided quickly and easily.
Although there are many Telkomsel users, and some of them even turned out to be for years. It turns out that there are still challenges for customers when using call center services for a variety of reasons. As a loyal user or a new customer, you should understand how to communicate with CS and what the benefits are.
Halo card call centers require customers to receive a variety of important information. The information obtained is more accurate because it comes from the Telkomsel company itself. So it can be reliable, clear and does not take time because the answer given is also very fast.
Brief Information About Halo Telkomsel Card
Perhaps you’re familiar with the Halo cards from Telkomsel, the largest provider company in Indonesia. The type of service provided is really a little different because it is postpaid or used to pay later. For more details on recognizing the Halo Card, see the brief review below.
- What is a Halo card?
Kartu Halo is a postpaid network service provided by Telkomsel for all its loyal customers. You can use both 2G, 3G, 4G and the latest 5G prepared for 24 hours a day and on various networks. There is also a Halo card call center service that can be used to find official information.
- How are invoices paid?
Since the payment system is postpaid, you can use it first and get paid later. At the end of each period, you will receive a detailed and usage-based invoice. There are many payment method options such as ATM, Internet Banking, My Telkomsel, GraPARI, Indomaret, Alfamart, LinkAJA, MyGraPARI and others.
- Halo card customers
There are often questions about who can become a customer in the Halo card call center. Anyone, both new and old Telkomsel users, can register themselves as a customer. The condition is that you must perform guardian activities with supporting data such as CTP, KK or other necessary data.
- How to register to become a customer?
Information on how to register is also often sought after because it is interested in being a customer. It’s not hard to sign up for Telkomsel’s recording channel like GraPARI. Telesales can also be based on Telkomsel Web and in other official channels such as various partners both offline and online.
Customers Can Contact Halo Card Call Center Number
The importance of the function of the Halo card call center is that you should at least know the number that can be contacted. If you want to use the service at any time, you don’t need to be confused about looking at it again as it’s already stored in your contacts. Here are some numbers and guides on how to use Telkomsel Kartu Halo’s services.
- A special number for Telkomsel customers
Telkomsel customers can contact 188 directly at any time 24 hours a day, every day. For those of you who have a postpaid card like Halo, it won’t be charged or completely free. However, prepaid card users such as Simpati, Loop and Kartu AS are charged Rp300/phone.
- Numbers for frequently asked questions
If you have general questions or are not a Telkomsel customer, you can contact us at 080 718 118 11. Like local calls, there are call charges, so you don’t have to worry if it’s famous for charging a lot. You’re connected directly to the Halo card call center and can generally ask questions.
- Numbers for overseas users
In addition to the above two services, Telkomsel offers special services to customers from abroad. Customers can make calls from abroad with a special number (free of charge) so that no charges are charged. Just call +62 8110 000 333 and the service is open 24 hours a day.
- Phone number without service
In addition to using a phone number, you can also use other services like email. Here are some options for how to contact a call center:
- Facebook : Facebook.com/Telkomsel
- Twitter : Twitter.com/kartuHalo
- Eposta : cs@telkomsel.co.id
You can also come directly to GraPARI during working hours for full information.
Examples of Information Customers Can Ask If They Have Contacted the Call Center
Anyone, whether they are already a customer or not, can contact the Halo card call center. Whatever information is asked, it will certainly be answered by customer service as much as possible. If you’re confused about what information to ask, see some examples of questions from customers below.
- Disorders that are being experienced
If you encounter problems such as an unreachable number, difficulty registering for an internet package or difficulty finding the weight of others. Then, if necessary, you can immediately contact CS with various numbers. This way the disorder can be solved immediately and you feel comfortable using it again.
- Various ways to check
Information about various ways of checking to contact the Halo card call center can also be made. For example, how to check your own number, how to check invoices, how to check transactions, how to check quotes and others. Don’t forget to take notes so you don’t have to ask the CS the same thing over and over again.
- Latest promotion for users
Customers can also contact CS services to get the latest profitable promotions. For example, there’s a savings package promotion, so it’s a pity if you don’t use it to make the bills cheaper. Don’t be afraid to ask about interesting introductions so you don’t miss out on them later.
Benefits of Using Halo Card User Call Center Services
The Halo card call center is deliberately provided by Telkomsel in order to ensure the satisfaction of customers. It is hoped that any information and various obstacles can be resolved by contacting this service. It is impossible to explain all of the abundance of benefits provided, and below are some of the most important benefits.
- Full and clear information
Finding information about the card used is sometimes not easy for various reasons and reasons. But using this service you will receive the information more easily, faster, completely and clearly. Because the information obtained is not obtained from other channels, but directly from the company.
- Problem or issue solved
Professional and experienced customer service will help you overcome various problems or obstacles. So do not hesitate to contact our service because the problem can be solved no matter what. For example, not knowing the last transaction check, forgetting your own number, difficulty registering, temporarily blocked card and various other obstacles.
- Can file a complaint
We are always open to various criticisms, suggestions and complaints from our customers in order to maintain quality. You can make a complaint by contacting the call center in various ways. So just convey good Indonesian, polite, clear and understandable by customer service.
In Indonesia, Halo Card users are already very numerous and evenly distributed in various regions because the network is very good. Special services are provided to improve service as well as to maintain customer satisfaction. Customers are given the freedom to contact the Halo card call center if they need information or resolve various issues.